A Giant Box. A Giant Bear. Your Doorstep.
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WHERE WE SHIP
Within the United States and Canada:
- All 50 US states, Washington DC, and US territories (Puerto Rico, Guam, US Virgin Islands)
- All Canadian provinces and territories
No PO boxes — a giant bear does not fit in a PO box. No APO/FPO addresses. No international destinations beyond the US and Canada.
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SHIPPING COST: FREE BEAR TRANSPORT
Free shipping on every order. The $79.99 is the total. No oversized-box surcharge. No “heavy item” fee. No handling charge.
Giant bears are not cheap to ship — the box is large and the plush is not lightweight. We cover this cost because we believe when someone orders a bear, the bear should arrive without additional hurdles. The price you see is the price you pay.
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PROCESSING
- Orders before 2:00 PM Central Time, Monday–Friday: same-day processing
- After 2:00 PM or weekends/holidays: next business day
- Average: 1–2 business days
Processing includes: order verification, bear inspection (seams, fur, face), careful folding into the shipping box, and carrier handoff. Giant bears need to be packed correctly — folded without creasing the stuffing, face protected so eyes do not get scratched in transit.
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TRANSIT
The bear is traveling in a large box. Allow:
- Continental US: 4-5business days
- Alaska, Hawaii, US Territories: 5-7 business days
- Canada: 5-7 business days
Tracking number emailed when the label prints. Delivery estimates may shift slightly due to weather, holidays, or seasonal carrier volume — especially around Valentine’s Day, Mother’s Day, and December holidays when gift shipping peaks.
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DAMAGED BOX OR BEAR
A giant bear in a giant box can take a beating from a conveyor belt.
- Photograph the box exterior if it shows damage before opening.
- Inspect the bear: check seams, face details, fur condition.
- If anything is torn, missing, or damaged: photograph it.
- Email photos to [email protected] within 48 hours.
We ship a replacement immediately. No return of the damaged bear. Donate it, gift it to a shelter, keep it. We file the carrier claim.
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MISSING PACKAGE
Tracking says “Delivered” but no giant box at your door? Check with neighbors, building front desk, the side door, behind the garage. Wait 24 hours — carriers sometimes scan before actual delivery. If still missing, email us. Carrier investigation launched. Bear not found? Replacement shipped free.
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WRONG ADDRESS
Email [email protected] immediately with the correct address. Pre-shipment: corrected instantly. Post-shipment: we attempt redirection with the carrier.
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QUESTIONS?
[email protected]
PlushStore, 3296 Ottis St, Springfield, IL 62703
+1 (217) 787-6120
Last updated: July 2026